Terms & Conditions

Last updated: 2 November 2026

These Terms cover Hermes Chat, also listed as “World History AI Tutor Chat” (App Store ID 6447547239), and its related services. The operator is Remione LTD, 75 Leontiou Machaira, Centre, Office 102, Limassol 3025, Cyprus (“we”, “us”). Alexey Strokin is the App Store publisher acting on behalf of Remione LTD.

Support and content reports: support.team@hermeschat.app. Company contact, privacy requests and complaints: info@remione.ltd. Please mention Hermes Chat or World History AI Tutor Chat.

1. Agreement and the Apple licence

By using the service you agree to these Terms to the extent a valid agreement can be formed under applicable law. You must have legal capacity or the authorization of a parent or guardian where permitted and required. The service is not directed to children under 13; a higher minimum age or authorization requirement may apply in your jurisdiction. An App Store age rating describes content suitability, not capacity to purchase or consent to data processing.

The licence to the iOS app is governed by Apple's Standard Licensed Application End User License Agreement (EULA), unless a valid custom EULA accompanies your App Store purchase. These service Terms supplement that licence rather than replace it with a custom EULA. The applicable EULA controls software-licence questions, and mandatory consumer law always prevails.

Apple does not operate Hermes' AI service or assume our support obligations. We are responsible for our service and support to the extent required by law and the applicable licence. Apple services and App Store transactions are also subject to Apple's applicable terms.

2. The educational service

Hermes offers discovery of historical figures, AI conversations in a character's style, selected interests and topics, suggested questions and learning actions such as simpler explanations, timelines and quizzes. It saves chat history locally and can copy its database to iCloud when available. It does not require a separate registered Hermes account or provide a public social feed or messaging between users.

The characters are AI simulations. You are not communicating with the actual person, their estate or an authorized representative. Responses are generated interpretations, not authenticated historical quotations, testimony or statements endorsed by the depicted person. AI can invent facts, dates, sources and explanations or reflect bias. Check important claims against reliable historical sources. The app does not guarantee educational outcomes or replace a teacher, primary-source research or professional legal, medical, financial or other regulated advice.

AI requests, some catalog resources and purchase validation require a connection and compatible software. You are responsible for network and roaming charges. Features and access depend on the version and the specific offer. Keep independent copies of material you need: local history and iCloud availability are not a guaranteed backup, and Restore Purchases does not recover deleted conversations.

3. Your content, results and acceptable use

You retain rights you have in the material you submit. You permit us and necessary providers to process it to deliver, protect and support the service, subject to the Privacy Policy and any required consent. This does not give us an unrestricted right to publish your private conversations or use them in advertising.

We do not claim ownership of a generated reply merely because you used Hermes, but cannot grant rights belonging to someone else or guarantee originality, exclusivity, copyright protection, accuracy or non-infringement. Review output before using or sharing it, and respect copyright, privacy, publicity and other applicable rights.

Only submit material you have the right to use. Do not use the service for unlawful acts, child sexual exploitation, non-consensual intimate content, harmful deception or impersonation, fraud, targeted harassment, hateful abuse or infringement. Do not submit unnecessary sensitive information about yourself or others, bypass purchase or safety restrictions, extract credentials, disrupt the service or make unauthorized automated requests. AI processing is also subject to applicable OpenAI Usage Policies, without reducing mandatory rights you have against us.

Report unsafe output, rights complaints or other content concerns to support.team@hermeschat.app with a description and safe, relevant reference. Do not redistribute illegal content in a report. We will assess reports and take appropriate, proportionate action; no automated filter is guaranteed to catch every harmful result. Content you copy or share with another service is also subject to that recipient's rules.

4. Purchases, subscriptions and trials

Optional paid access is sold through Apple's In-App Purchase system. The offer shown before purchase must identify the product, included features, full price in your currency, billing period and any trial or introductory terms. The offer you confirm determines your entitlement; availability, prices, durations and promotions can vary. These Terms do not promise a particular trial or message allowance.

• Payment: Apple charges your Apple Account according to the purchase you authorize, including any eligible trial or introductory conditions.
• Automatic renewal: an auto-renewable subscription continues for its stated period until cancelled. Apple may charge renewal within the 24 hours before the current period ends. Cancel at least 24 hours before expiry to avoid the next renewal.
• Trials: the offer identifies eligibility, duration and the subsequent price and billing period. Unless cancelled in time, a trial converts to the paid subscription. Apple determines eligibility. Cancellation may end trial access immediately; unused trial benefits may end when a paid plan begins as stated in the applicable offer.
• Manage or cancel: use Manage Purchases in the app or iOS Settings → your name → Subscriptions. See Apple's cancellation instructions. Paid access normally continues through the paid period. Uninstalling Hermes, clearing chats, requesting data erasure or emailing support does not cancel an Apple subscription.
• Restore: use Restore Purchases with the Apple Account used for purchase. Restoration applies to eligible entitlements, not deleted chats, interests or backups. If the restore option is unavailable or paid access is missing, contact support.
• Changes: Apple supplies applicable price-change notices and obtains agreement where required. Those notices identify the effective date and your cancellation options.

Paid features and any material usage limits must match the purchased offer. Proportionate safeguards may be needed for abuse or technical failures, but do not authorize undisclosed material limits or override an advertised “unlimited” commitment. New features are included only when the offer says so. Optional tracking or unrelated permissions must not be required for paid features that do not need them.

If a one-time purchase or voluntary support item is offered, its price and any included benefit must be stated before confirmation. Such a purchase is not an auto-renewable subscription unless the offer explicitly says it is.

5. Refunds and consumer rights

For App Store charges, request a refund through reportaproblem.apple.com; see Apple's refund guidance. Eligibility depends on the transaction, applicable terms and local law. Contact us about service defects or missing access. Apple's process does not remove a statutory remedy against us.

Nothing here excludes mandatory rights concerning digital content, conformity, cancellation, withdrawal, refunds or unfair terms. There is no blanket “no refunds” rule. Statutory repair, price-reduction, termination and other remedies remain available where applicable.

6. Privacy, history and external services

The Hermes Privacy Policy explains transfer of conversation history and identifiers to OpenAI, local and iCloud storage, analytics, interests, purchases, support and deletion requests. A privacy notice or acceptance of these Terms does not replace explicit permission where required for AI sharing or other processing.

Clearing local chats does not reliably remove an existing iCloud copy, analytics or provider records. You may need to manage iCloud data separately and contact info@remione.ltd about data we control. There is no separately registered Hermes account to close, and erasure does not itself cancel Apple billing.

Apple, external websites and services you choose for sharing have their own terms and practices. We remain responsible for our own service and providers to the extent required by law.

7. Availability, changes and suspension

We aim to provide the service with reasonable care and skill. We may make reasonable changes for maintenance, security, compatibility, legal requirements and improvements. AI models, character resources and features may evolve. For a material change or discontinuation affecting an existing paid service, we will provide the notice, choices and remedies required by law and Apple rules.

We may restrict access proportionately to address serious breaches, unlawful use, security risks or valid legal orders. Where appropriate and lawful, we will explain the reason and provide a way to contest an error through support. We do not reserve an unrestricted right to take away paid access without required remedies. Stopping use or suspension does not itself cancel a subscription.

8. Intellectual property and responsibility

The software, branding and supplied materials belong to their respective owners or licensors. The applicable licence governs your use; restrictions do not override mandatory legal exceptions or rights under open-source licences. Depiction of a historical figure does not imply endorsement.

Subject to mandatory law, we do not guarantee uninterrupted, error-free service or that every AI answer meets your needs. To the extent lawfully permitted, we are not responsible for losses that were not reasonably foreseeable or arise from business use outside the agreed service. Nothing excludes liability that cannot lawfully be limited, including fraud, deliberate misconduct, death or personal injury caused by negligence where applicable, data-protection liability or mandatory consumer guarantees. Remedies for a defective paid service remain available.

9. Governing law, updates and contact

These service Terms are governed by the laws of Cyprus, subject to the applicable Apple licence and mandatory protections in your country of habitual residence. You retain court-access rights available under mandatory consumer law. These Terms do not impose exclusive foreign jurisdiction or compulsory arbitration.

We may update these Terms with appropriate notice of material changes and agreement where required. Updates do not retrospectively remove accrued rights or authorize new processing that needs separate consent. If a provision is unenforceable, the others apply only to the extent consistent with law.

Send complaints or legal questions to Remione LTD at the address above or info@remione.ltd. Contacting us does not prevent you from seeking a remedy from Apple, a regulator or a competent court.